Questions about ordering a pet portrait? We've got you covered!

Frequently Asked Questions

Will I be able to view my artwork before it's printed?

Absolutely! Once your artwork is ready, we'll send you a preview. You're welcome to request modifications as often as you'd like. We'll only proceed with printing after you've given your full approval of the pet portrait.

Is it possible to include multiple pets in a single portrait?

Certainly! We create portraits featuring up to 3 pets. The key requirement is that all the pets are present in the same reference photo, which we'll use as inspiration for your artwork. If you would like more than 3 pets in a single portrait, please reach out to our support team at support@petgalaportraits.com to help.

What if I’m not satisfied with my artwork?

We're committed to your complete satisfaction. If you're not entirely happy with your artwork, you're welcome to request modifications. We'll make the necessary adjustments and provide you with an updated version for your review. Rest assured, we only proceed with printing once you've given your full approval of the artwork. Our goal is to ensure you're delighted with your final pet portrait.

Do you do all animals?

Yes! We're proud to offer portraits for a wide variety of pets! From adorable rabbits to exotic pet birds. If you have a beloved animal companion - and a good photo of them, chances are we can create a stunning portrait for you.

What makes a good photo for me to upload?

To ensure the best results for your pet portrait, please consider the following guidelines when selecting a photo:

  1. Lighting: Choose a photo taken in a well-lit area, preferably with natural lighting and without filters.
  2. Pose and framing: Opt for a close-up, head-on shot that clearly shows your pet's ears, head, neck, and chest. This allows us to capture accurate details and proportions of your pet's face. Avoid photos of your pet lying down, as they're not ideal for portraits.
  3. Quality: Select a clear, focused image. Avoid blurry photos or those taken from an overhead angle.

For more detailed information, please review our comprehensive Image Guidelines.

How does your 100% satisfaction guarantee work?

Our satisfaction guarantee is designed to ensure you're completely happy with your pet portrait. If you're not satisfied with the initial artwork, we'll make revisions free of charge until you love the result.

Do you offer worldwide shipping?

Yes, we've shipped pet portraits all over the world and we always use fully tracked shipping methods. You will receive your tracking number via email.

What are the dimensions of your canvases?

All Canvas depths are 1.25 in (3.175 cm).

18x24 in (45.72 x 60.96 cm)
24x32 in (60.96 x 81.28 cm)
30x40 in (76.2 x 101.6 cm)
32x32 in (81.28 x 81.28 cm)